WappoRefund & Cancellation Policy
This policy applies to paid plans of Wappo, operated by Rajni. The Service is a digital subscription, delivered online as soon as your plan is active. Nothing is shipped.
1. Free trial
New businesses can try the Service free for 14 days with the full plan. No payment method is needed to start a trial, and no charge is made unless you choose a paid plan.
2. How billing works
- Paid plans are billed monthly in advance, in Indian rupees (Razorpay) or US dollars (Stripe or PayPal).
- Plans renew automatically each month until you cancel.
- If a renewal payment fails you keep access for a 3-day grace period.
3. Cancelling
- You can cancel any time under Plan & billing → Cancel subscription in your dashboard, or by emailing us from your account email.
- Cancellation stops future renewals. You keep full access until the end of the period you have already paid for. There are no cancellation fees.
4. Refunds
- First-payment refund. If you are not satisfied with a paid plan, you may ask for a full refund of your first payment within 7 days of that payment. After a refund, your account moves off the paid plan.
- Duplicate or wrong charges. If you were charged twice, charged the wrong amount or charged after a valid cancellation, we will refund the extra amount in full. Please tell us within 30 days of the charge.
- Extended outage. If the Service is unavailable for more than 72 hours in a row in a billing month because of a fault on our side, we will credit or refund the affected part of that month on request.
- Otherwise, payments for a month already started are not refundable, and we do not give partial refunds for unused days after cancelling.
5. What is not refundable
- Renewals after the 7-day first-payment window, unless covered by section 4.
- Any restriction, suspension or ban of your WhatsApp number by WhatsApp or Meta. This is outside our control (see the Terms).
- Plans or days given free of charge (trials, redeem codes, promotional offers or referral rewards).
- Accounts closed for breaking the acceptable-use rules in the Terms.
6. How to ask for a refund
Email us from your account email with your business name and the payment reference or date. We review requests within 3 working days.
7. How refunds are paid
Approved refunds are returned to the original payment method. Banks and payment providers usually take 5 to 7 working days to show the money in your account after we process it. We cannot speed up that step.
8. Contact
- Operator: Rajni
- Email: [email protected]
- Phone / WhatsApp: +91 87008 25077
- Address: 592/22-B Nakul Gali, 60 Feet Road, Vishwas Nagar, East Delhi, Delhi 110032, India